/moment/16239487/d0670b97e95abe3bd6edfae03832924e.jpg)
/album/14143304/a1f63dc25c8c8b2a3edba63371cda671.jpg)
/moment/16260090/da2fe7d1f06ada2b375cfbf841f0ff19.jpg)
/moment/19543499/f830959c73c8d946110907a378a14afc.jpg)
/avatar/14143304/8d3dc9145d0b93301482e35f5f64dac6.png)
/album/2829431/f6330b0a4b78f63ae772a42dad3ad40c.jpg)
/moment/12195719/e3fa09313acbeea292d214b894d522fe.jpg)
Contact the CocoMeet Team
A real person reads every message. Tell us what happened and include the couple of details below, and we can usually sort it out in one reply.
The fastest way to reach us is email: support[at]cocomeet.net (replace [at] with @). We write it that way to keep spam bots from scraping it. For anything happening right now in a call, use the report flag inside the call instead, which reaches moderation faster than email.
What to write to us about
| Topic | Include this |
|---|---|
| Account or login | The email or sign-in method you use, and what you see on screen |
| Coins and payments | The date, the amount and the last four digits or payment method used |
| Reporting a user | The approximate time of the call and what happened, in a few lines |
| Privacy or data request | What you want us to do (access, correct, delete) and the account email |
| Bugs and feedback | Your phone or browser, and what you expected to happen |
Most camera, microphone and free-call questions already have an answer in the CocoMeet help center, so it is worth a quick look before you write.
Safety reports
If someone threatened you, asked for money or behaved in a way that broke the rules, report it in the call with the flag icon and, for anything serious, email us as well. If you are in danger or being threatened, contact local police first. How to stay safe on a live video call explains what happens after a report and what to do if someone contacts you after a call.
Privacy requests
You can ask us to show, correct or delete the personal data we hold about you. Write from the email linked to your account, or include enough detail for us to find it. The full list of what we collect and why is in the CocoMeet privacy policy.
Contact: questions
We aim to reply within a couple of business days, faster for safety reports.
No. Email and in-call reports let us keep a written record and act faster.
Yes. Email us with the approximate time and what happened.
/album/19636686/a3c3b2f0058f3b2b932d848fd149b0f7.jpg)
Or just start a call
Most questions answer themselves after one free call.