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CocoMeet Privacy Policy
This policy explains what personal data CocoMeet collects, why we collect it, and what you can do about it. The short version: we collect what the service needs to work, keep it safe, and do not sell it.
1. What we collect
| Data | When | Why |
|---|---|---|
| Device and session ID | When you open CocoMeet as a guest | To run your session and count free calls |
| Account details (email or sign-in provider) | Only if you create an account | To keep coins and settings across devices |
| Call metadata (time, length, mode) | When you make a call | To run calls, prevent abuse and handle reports |
| Reports you send or receive | When someone uses the report tool | To moderate and enforce the rules |
| Purchase records | When you buy coins | To deliver coins, prevent fraud and meet tax rules |
| Usage and analytics data | While you use the site | To understand what works and fix what does not |
Your camera and microphone stream is sent to the person you are calling so the call can happen. We do not publish calls. As explained in our video chat safety guide, the other person could still record their own screen, so keep private things off camera.
2. Cookies and analytics
We use cookies and similar storage on your device to keep you signed in, remember your free calls and settings, and measure how the site is used. We use Google Analytics to see things like which pages are visited and where people leave, so we can improve the site. You can block or delete cookies in your browser; some features, like the free-call counter, may then reset.
3. Who we share data with
- Service providers who host the site, deliver video, process payments and provide analytics, only to do that work for us.
- Payment providers who handle your card or wallet details under their own privacy policies.
- Authorities, when the law requires it, or to protect someone from serious harm, including cases involving minors or extortion.
We do not sell your personal data, and we do not share it with advertisers to target you.
4. How long we keep it
We keep data only as long as we need it for the reasons above. Guest session data is short-lived. Account data stays while your account exists. Reports and enforcement records may be kept longer to stop banned users from returning. Purchase records are kept as long as tax and accounting laws require.
5. Your rights
Depending on where you live, you can ask to see, correct, export or delete your personal data, object to some uses or withdraw consent. Write to support[at]cocomeet.net (replace [at] with @) from your account email. We will reply within the time the law requires. You can also complain to your local data protection authority.
6. Children
CocoMeet is only for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we learn that we have, we delete it and close the account. If you think a minor has used CocoMeet, please contact CocoMeet support.
7. Security and changes
We use encryption in transit and access controls to protect your data, but no online service can be perfectly secure. If we change this policy in a meaningful way, we will show a notice on the site. The rules for using the service itself are in the CocoMeet terms of service.
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Questions about your data?
Write to support[at]cocomeet.net and a person will reply.