CocoMeet Help Center

Tap Start Video Chat on any page. The button shows Connecting while we ring someone who is online, and the call opens a few seconds later.

Usually a slow connection or a blocked camera. Switch to Wi-Fi if you can, check camera permission, and try again.

Calls are random. You talk to whoever is online and free at that moment, and Next rings someone new.

Yes. Choose text or voice on the match screen, or start from talking to girls online by text or voice.

Your browser is blocking it. On iPhone: Settings → Safari → Camera → Allow. On Android Chrome: lock icon → Permissions → Camera → Allow. Then reload. Close other apps using the camera first.

Allow microphone access the same way as the camera, and check that your phone is not on silent mode for media.

Use earbuds or headphones. The echo is your speaker being picked up by your own microphone.

Move closer to your router or switch from mobile data to Wi-Fi. Video calls need a steady connection more than a fast one.

The badge on the start button shows today's exact number. It counts down when you use a call and refills the next day.

Longer or extra video calls. You only need them if you want more than the free calls. How CocoMeet works has the details.

No. Nothing is charged or renewed unless you choose a package yourself.

Reload the wallet page first. If they still do not appear, email support[at]cocomeet.net with the date, amount and payment method.

No. You start as a guest. An account is optional and keeps your coins and settings across devices.

You must be 18 or older to use CocoMeet. Anyone under 18 is not allowed on the site.

Tap the flag icon in the call and choose a reason, then press Next. For anything serious, email us too, and read what happens after you report someone.

Email support[at]cocomeet.net from your account email and ask for deletion. What we keep, and for how long, is set out in the CocoMeet privacy policy.