CocoMeet Terms of Service

1. Who can use CocoMeet

You must be at least 18 years old to use CocoMeet. Anyone under 18 may not use the site, create an account or take part in any call, even with a parent's permission. If the minimum age for this kind of service is higher where you live, you must meet that age too. We remove accounts we believe belong to someone under 18.

You also need to be legally able to agree to these terms, and not barred from using services like ours under the laws that apply to you.

2. Your account and guest sessions

You can use CocoMeet as a guest or create an account. Either way, you are responsible for what happens on your session. Keep your sign-in details private, do not share or sell your account, and tell us at support[at]cocomeet.net if you think someone else has used it. Do not create accounts with false or stolen information, and do not try to get around a ban by opening a new one.

3. What CocoMeet provides

CocoMeet connects you with other people for live one-on-one video, voice and text calls. Calls are random: we do not guarantee who you will meet, how long anyone stays or how a conversation will go. We may add, change, limit or remove features at any time for product, legal, security or business reasons, and the service may sometimes be unavailable.

4. Free calls, coins and payments

• CocoMeet is free to start, with a number of free calls each day. We can change the number of free calls.
• Longer or extra video calls can use coins, which you can buy in your wallet. Prices are shown before you pay.
• Payments are handled by third-party payment providers under their own terms. We do not store your full card number.
• Coins are a license to use features on CocoMeet. They have no cash value, cannot be transferred and cannot be exchanged for money.
• Purchases of coins and used services are generally non-refundable, except where the law requires a refund or we state otherwise.
• Chargebacks, payment fraud or misuse can lead to cancelled orders and account limits.

5. What you may not do

You agree to follow our community guidelines. In particular, you may not:

• use CocoMeet if you are under 18, or involve anyone under 18 in a call;
• harass, threaten, extort, stalk or abuse anyone;
• show or request sexual content from anyone who has not clearly agreed, or any sexual content involving minors;
• record, screenshot, publish or share another person's call or image without their permission;
• ask for money, gift cards or crypto, run scams, advertise, or send people to other sites or apps;
• impersonate another person, a brand or CocoMeet staff, or stream pre-recorded video as if it were live;
• use bots, scripts or scraping, or try to break, overload or get around our security;
• do anything that is illegal where you or the other person are.

6. Your content

You are responsible for what you show and say on CocoMeet. You keep any rights you have in it. To run the service (for example, to transmit your video to the person you are calling, or to review a report), you give us a limited permission to process it for that purpose only.

7. Reports, moderation and enforcement

We review reports and may warn you, limit features, remove content, suspend or permanently ban your account, or refuse service if we believe you broke these terms or the law. Serious cases, including anything involving minors, threats or extortion, may be reported to the authorities. If you think we made a mistake, write to support[at]cocomeet.net and we will look at it again.

8. Safety and other users

You decide what to share and whether to keep talking to someone. We cannot verify everyone's identity and we do not control what other people do on their own devices, including recording their screen. Please follow the habits in our video chat safety guide and never send money to anyone you meet online.

9. Disclaimers and limits of liability

CocoMeet is provided "as is". To the extent the law allows, we do not promise the service will be uninterrupted or error-free, and we are not responsible for the conduct of other users or for losses that are indirect or that we could not reasonably foresee. Nothing in these terms limits rights you have under consumer law that cannot be waived.

10. Changes and contact

We may update these terms. If the change is significant we will show a notice on the site; using CocoMeet after that means you accept the new version. How we handle personal data is covered separately in the CocoMeet privacy policy. Questions about these terms: support[at]cocomeet.net (replace [at] with @).